MISHKAT
Islamic Library
Frequently asked
Common questions.
GeneralWhere can I download ZYNPMY apps?
Apps that are already released have a direct store link on our Apps page. Apps marked “Launching soon” will receive their store links when they are released.
Installation & accessThe app will not install or open. What should I do?
Make sure your device runs a supported system version and has enough free storage, then restart the device and try again. If the problem continues, contact us with your device model and system version.
Purchases & billingHow do payments and refunds work?
Purchases are processed by the Apple App Store or Google Play. Pricing is shown on each app’s store page. Refund requests are handled by Apple or Google under their own policies.
Purchases & billingI changed phone. How do I restore my purchase?
Sign in with the same Apple ID or Google account you used to buy the app, then reinstall it. Where an app offers in-app purchases, use the Restore Purchase option in that app.
Privacy & dataWhere is my data kept, and how do I delete it?
Our apps are designed to keep your personal entries on your own device. You can remove them with the delete-data option in the app’s Settings, or by uninstalling the app. See each app’s privacy policy for full details.
Privacy & dataHow do I make a privacy or data request?
E-mail us at zynpmy.official@gmail.com with “Privacy request” in the subject line, and tell us which app it concerns.
TroubleshootingSomething is not working as expected.
Update the app to the latest version and restart your device. If it still happens, tell us what you were doing, what you expected, and include a screenshot if possible.
Still need help?
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Send a message and I will get back to you as soon as I can.
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